Consumers, Retailers, Manufacturers & Insurance Companies
Residential & Commercial Flooring Inspections
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Most people don't realize that the the flooring in their home is one of the top three most expensive expenditures they will ever make. Just like any other major investment, floors require care and maintenance. Purchasing quality products is not enough to insure that they will last a long time. They must be installed properly and maintained regularly. If either isn't done you can count on one thing - the floor is going to go into distress and possibly completely fail.
That's where we come in. Something has gone wrong and the finger pointing process begins. There are typically 4 parties involved when a floor goes bad. The manufacturer, the retailer, the installer.... and you. It's possible that the manufacturer turned out a product that didn't quite meet their specifications. It's possible that the retailer ordered the wrong product. It's possible the installer didn't understand the installation requirements of the floor. And lastly, it's possible that you are doing something wrong in the care, maintenance and usage of your floor.
Our job is to sort through the details, gather the relevant information, and arrive at a conclusion that determine the cause of the failure. Most of the time that is enough. However, there are times when even though the cause is identified, no one wants to take responsibility for it. When that happens, the next step is usually litigation.
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